Privacy Policy

Effective Date: January 1, 2026 | Last Updated: February 1, 2026

1. Information We Collect

1.1 Information You Provide

When you use our services, create an account, or interact with us, we may collect:

• Contact Information: Name, email address, phone number, mailing address
• Device Information: Device type, model, serial number, condition, and repair history
• Account Credentials: Username, password (encrypted), security questions
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Communications: Messages, emails, SMS correspondence, and customer service interactions
• Signatures: Digital signatures on repair agreements and authorizations

1.2 Information Collected Automatically

When you access our website or portal, we automatically collect:

• Log Data: IP address, browser type, operating system, referring URLs, access times
• Device Identifiers: Device type, screen resolution, language preferences
• Cookies and Tracking: Session cookies, authentication tokens, analytics data
• Location Data: General geographic location based on IP address

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our repair services
• Process transactions and send related information (confirmations, invoices, receipts)
• Send repair status updates via SMS, email, or portal notifications
• Communicate with you about services, promotions, and company news (with your consent)
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage trends to improve user experience
• Detect, investigate, and prevent fraudulent transactions and unauthorized access
• Comply with legal obligations and enforce our terms of service
• Maintain warranty records and service history for your devices

3. Information Sharing and Disclosure

As a veteran-owned business, we operate with integrity. Your data is accessed only by The Mac Space LLC staff members who need it to provide your repair services. We have explicitly refused requests from vendors and partners seeking customer lists, purchasing data, or traffic analytics.

The only circumstances where information may be disclosed:

• Legal Requirements: Only when compelled by valid court order, subpoena, or governmental authority with proper legal process
• Your Safety: If we believe disclosure is necessary to prevent harm or protect safety
• With Your Explicit Consent: When you specifically authorize us to share information

What We Will Never Do:

• Sell your information to data brokers or marketers
• Share your contact information with vendors or partners
• Provide customer lists to anyone, regardless of business incentives offered
• Trade your data for discounts, partnerships, or any other benefit

4. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• Secure password hashing and storage
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data
• Secure cloud infrastructure with redundant backups
• reCAPTCHA protection against automated attacks

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations (tax records, warranty documentation)
• Resolve disputes and enforce our agreements
• Maintain repair history for warranty purposes

Repair records and warranty information are retained for a minimum of three (3) years from the date of service. Upon request, we will delete your personal data except where retention is required by law.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format

To exercise these rights, contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged into your account
• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Provide security features (CSRF protection, session management)

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our portal.

8. Technical Services

To provide our services securely, we use the following technical integrations. These services do not receive your personal customer data:

• Google reCAPTCHA: For login security and bot protection only
• SMS Service: For repair status notifications (phone number only, no personal details shared)
• Secure Hosting: For encrypted data storage on our own infrastructure

We do not share customer lists, purchasing history, or personal details with any of these providers. They receive only the minimum technical data required to function.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal data)
• Right to non-discrimination for exercising your privacy rights

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

← Back to Portal